SHIPPING & RETURNS
SHIPPING POLICY
At TrendMixStore, we partner with a trusted network of carefully selected suppliers and fulfillment centers to bring you quality products at competitive prices. Every order is processed with care to ensure a smooth shopping experience.
Order Processing: Orders are typically processed within 1–3 business days after payment confirmation.
Estimated Delivery: Most orders arrive within 7–15 business days, depending on the destination, product availability, and carrier operations. Delivery times may vary during holidays or periods of high demand.
As soon as your order is shipped, you'll receive a confirmation email with a tracking number so you can monitor your package every step of the way.
Since our products are shipped directly from our trusted fulfillment partners, items ordered together may occasionally arrive in separate packages. This helps us provide a wider selection of products while maintaining competitive pricing and reliable delivery.
If you have any questions about your order, our customer support team is always here to help. We are committed to providing excellent service and ensuring your shopping experience is as smooth and enjoyable as possible.
RETURN & EXCHANGE POLICY
At TrendMixStore, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
To start a return, please contact our customer support team with your order number and a brief description of the reason for your request. We'll provide you with the next steps as quickly as possible.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include clear photos of the product and packaging so we can review your claim and arrange a replacement or refund when appropriate.
Exchanges
We currently offer exchanges only for items that arrive damaged, defective, or incorrect. If you wish to replace an item for a different size, color, or style, we recommend placing a new order after your return request has been approved, when applicable.
Refunds
Once your return has been received and inspected, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
As many of our products are shipped directly from our trusted fulfillment partners, return instructions may vary depending on the product and supplier. For this reason, please contact our support team before returning any item.
If you have any questions, our customer service team is always happy to assist you. We're committed to making your shopping experience easy, secure, and worry-free.